The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organization / Karl Albrecht.

By: Albrecht, Karl, 1941-Material type: TextTextLanguage: English Publication details: New York : AMACOM, c1994Description: x, 213 p. : ill. ; 24 cmISBN: 081440233X :Subject(s): Organizational effectiveness | Strategic planning | Customer servicesDDC classification: 658.4012 LOC classification: HD58.9 | .A447 1994
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.Includes index

.Includes bibliographical references

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