Organization diagnosis, design, and transformation : Baldrige Users Guide (BUG) / John Latham, John Vinyard ; with forewords by HJohn Timmerman, Joe Alexander, John Heer ; new healthcare examples contributed by Denise Haynes.

By: Vinyard, JohnContributor(s): Latham, John | Timmerman, John [foreword.] | Alexander, Joe | Heer, John | Montfort InstituteMaterial type: TextTextLanguage: English Series: Baldridge user's guidePublication details: Hoboken, NJ : Wiley, 2008Edition: .3rd Ed, Updated for 2007 and 2008Description: xiv, 456 pages : illustrations ; 28 cm + 1 CD-ROM1 CD-ROM (4 3/4 in.)Content type: 36 ISBN: 9780470898413Subject(s): Total quality management -- United States -- Handbooks, manuals, etc | Malcolm Baldrige National Quality AwardDDC classification: 658.4013 LOC classification: HD62.15 | .V56 2008
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